When opting to pay via PayPal, you will see a notification in your PayPal account which authorizes the payment to be taken when your order is ready for dispatch. Until dispatch, payment is not debited from your PayPal account.
Most of the products on our site require you to be at home for the delivery as they may be too big to fit in your letterbox.
If this happens and you are not in to receive or sign for it, your tracking information should update to reflect this and the delivery should re-schedule. If you need any help then contact our Customer Service team.
You have 14 days to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. For your 2nd and subsequent boxes, cancellations are open from the day of dispatch and for 14 days thereafter. Following this period, you will not be able to cancel your next box as it will be in the process of shipping.
Cancelling a 3, 6 or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.